SHIPPING & REFUND POLICY

 

 

When will you ship my item?

Delivery will be made as soon as possible after your order has been accepted, depending on release date, stock availability, and may be affected by busy times of year. We aim to get things out to you as soon as possible. You will receive a notification email once your item has been charged and shipped.

 

Where's my order?

For domestic packages the time frame once shipped is 2-3 working days for second class. These are guidelines given by Royal Mail and are not guaranteed. We do not offer a guaranteed next day service. Once shipped, we must allow 15 working days for UK deliveries (30 working days for international deliveries) though we would obviously hope that you receive your order long before then. After this time frame we can then claim for lost packages.

Do we ship internationally?

Currently we only ship across the UK, but will be looking into shipping our products internationally in the near future

Returns

My item is damaged, faulty or incorrect - what do I do now?

If your item is damaged, faulty or incorrect, please contact us and let us know what’s happened; we’ll provide details on how to resolve the issue. Please provide the order number and details regarding the nature of the fault.

My item is unwanted- can I return it?

We’re happy to accept returns for unwanted items, provided that they are returned within 14 days of receipt; unopened, unused and in perfect condition.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@acrossrainbows.com Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@acrossrainbows.com.

 

Shipping To return your product, you should mail your product to:

Across Rainb0ws

4 Titian Road

Hove

BN3 5QS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.